Service & Support

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Sometimes your stuff breaks… we get it! As your audio visual service partner, we work to protect your investment. With a LIVE! Service Contract, you can get peace of mind working with expertly-trained service technicians to ensure top-of-the-line maintenance on your AV system. Our in-house authorized service shop is staffed with service repair technicians that are industry-trained and certified.

We believe in maintaining a long-term relationships with our clients.Sometimes we weren’t the ones to install the system; more often than not, we were. Either way, our commitment to excellence is to be the company that works through your every crisis, every update, every time. Just call us the AV counselors. Which service is right for you?

System Maintenance:

  • System Cleaning
  • System Documentation
  • Preventative Maintenance
  • AV System Troubleshooting
  • Analog to Digital Upgrade
  • Chain Hoist Maintenance
  • ETC Commissioning Agents
  • Room Analysis
  • Cabling & Wire Management

System & Equipment Repairs:

  • Speaker Systems
  • Electronics
  • Wire & Cabling
  • Panasonic-certified Projector
  • Flat Panel

Customer Training:

  • Yamaha Mixing Consols
  • ETC Lighting Equipment
  • Soundcraft
  • Digital Conference

LIVE! Service Contract:

Preventive Maintenance:

We can identify potential system failures and correct them before they become a problem.

Priority Scheduling:

Service visits will be scheduled within 72 hours of your request.

Emergency Service Response:

An immediate emergency will be handled within 24 hours of your request.

Discounted Parts & Labor:

10% discount on regular pricing for service labor and 10% discount on regular pricing for service parts not covered under warranty repair.

Direct Phone Support:

You will have the support of a number of experts who are there to help walk you through a problem and get you back to square one. You may also email your questions or service requests to

SERVICE@reallivepros.com

.

System Updates:

We periodically assess your system and provide technical advice as your needs change and grow. There may be equipment options that weren’t available or in the budget initially that can help improve your production. Part of our support is to provide advice and guidance to consistently make your job easier.