Technology is an investment. When it’s working properly it helps you to convey ideas, increase efficiencies, and drive effective communication throughout your organization. The LIVE! Technologies Tech Force is a maintenance and repair team comprised of certified technicians and audiovisual industry professionals.
You can rely on the Tech Force to ensure your audiovisual technology investment is a reliable one. Your peace of mind is our bottom line.
Defined by LIVE! Technologies as a scheduled on-site service call to check all equipment and function of a designated system. A list of functions and problems should be provided to the technician upon arrival. Preventative Maintenance includes testing the function of the system, which includes: microphones, wireless, touch screens, projection and switching. It also includes alignment of the projection system, cleaning of all filters and checking the number of lamp hours on projection equipment.
Installation and updates of existing firmware and software will be addressed as needed. The Tech Force technician will file a report providing the status of the equipment, including any problems or repairs necessary to restore the system to full functionality. Recommendations as to system upgrades to improve the functionality of the system will be provided in the report.
Maximizing the performance of the AV system. Audio Tuning includes confirmation of the function of all parts of the audio system. The Tech Force technician will confirm that the processor is performing properly and tune the system using a real time analyzer and selected program material. If a monitor system is part of the system, the technician will work to maximize gain before feedback. Digital systems time clocks will also be checked.
Video Calibration includes checking functionality of all video equipment. Calibration includes checking to make sure that all sources have the proper resolution to the switcher and the switcher has a compatible image to be delivered to the projector. The alignment of the video projector to the video screen is part of this service. Color corrections will be made if necessary.
As manufacturers find bugs and add functionality to their existing equipment, updates are issued. Such updates usually reside on the manufacturer’s website and require some research to determine whether or not they are beneficial to an individual system. LIVE! Technologies will do the research and update your firmware as necessary to optimize the performance of your AV system.
If it’s broke, we can fix it. Our Tech Force technicians can pinpoint the failure, and provide a quote with a recommendation as to the best way to proceed. Our relationship with over 60 manufacturers ensures that we can get your gear back to original working condition. Repair work can be dropped off at LIVE! Technologies, or a Tech Force technician can be dispatched to your location for pick up.
Calls for service work are connected directly to our Tech Force Service Coordinator. The Service Coordinator will match the problem with one of our certified Tech Force technicians who will be dispatched to your location within 72 hours or less*, unless you have a preferred time to schedule.
*Standard business days.
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